wortelTerms of Use

These are the terms governing your use of wortel, our online gaming and sportsbook platform. When you open an account with us, you agree to follow these terms. We set them out to protect both you and wortel, and to ensure that our service operates fairly and transparently across all users in supported jurisdictions.

Our terms cover account setup, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework under which we operate. We require all users to verify their identity before withdrawing funds, and we enforce strict rules around account security and responsible engagement. If you have questions about any part of these terms, our support team is available in English to help clarify.

By using wortel, you confirm that you have read and understood these terms and that you agree to be bound by them.

Account opening and eligibility on wortel

To open an account on wortel, you must be at least 18 years of age and legally permitted to use online gaming and sportsbook services in your jurisdiction. We do not knowingly serve users in regions where such services are prohibited by law. It is your responsibility to verify that you are permitted to access wortel before registering.

When you register, you provide your email, phone number, full legal name, date of birth, and national ID number. We use this information to verify your identity and comply with anti-money laundering regulations. You must provide accurate information; accounts registered with false or incomplete details may be suspended or closed without notice.

You are responsible for keeping your login credentials (email and password) confidential. If you suspect unauthorized access to your account, contact our support team immediately. We undertake standard security practices (encryption during login and payment entry) but cannot guarantee protection against all threats if you share your credentials or fall victim to phishing.

Deposits, withdrawals, and payment terms on wortel

We accept deposits via six primary channels on wortel: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank transfers (mobile banking, local payment, online payment, e-wallet virtual accounts). Deposits via e-wallet settle instantly or within minutes. Bank transfers depend on inter-bank clearing and may take several hours, especially on weekends or public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi.

All deposits are final. We do not refund deposits once they have been credited to your wortel account balance. Withdrawal requests are subject to verification by our compliance team. You must have a verified account (identity verified) before you can withdraw. Withdrawals are processed to the same payment method you used to deposit. Processing times vary: e-wallet withdrawals typically complete within hours; bank transfers depend on inter-bank clearing windows.

We reserve the right to limit or refuse deposits or withdrawals if we suspect fraud, money laundering, or breach of these terms. All payment transactions are recorded and retained for regulatory compliance.

Bonus and promotion terms at wortel

From time to time, we offer bonuses and promotional offers to new and existing players on wortel. Any bonus we advertise is subject to specific conditions, which we display clearly when the offer is available. Bonuses may include deposit matches, free bets, or free spins on slots, depending on the promotion.

Typical conditions include: a minimum deposit required to activate the bonus, a play-through requirement (the number of times you must bet the bonus before withdrawing), eligibility restrictions (e.g., new players only, or specific countries), and time limits (e.g., the bonus must be claimed within 7 days of signup). If you claim a bonus without meeting the play-through requirement, any winnings derived from the bonus may be forfeited.

We may withdraw or modify promotional offers at any time without notice. Bonuses are discretionary and may be refused or removed if we detect abuse or breach of terms. All bonuses are non-transferable and cannot be exchanged for cash unless explicitly stated in the promotion terms.

Deposit bonus

A percentage match of your deposit (e.g., "our matching offer") up to a stated maximum. Must meet play-through requirement before withdrawal.

Free bet

A credit applied to your account for sportsbook betting, typically tied to a minimum odds requirement and a single-bet restriction.

Free spins

Spins on a selected slot game, credited automatically. Winnings from free spins are subject to play-through before withdrawal.

Account conduct and suspension on wortel

We expect all users on wortel to behave responsibly and within the bounds of these terms. Prohibited conduct includes: using the platform for money laundering or other illegal purposes, creating duplicate accounts, sharing account access with others, placing bets on behalf of minors, manipulating odds or exploiting system bugs, and harassment of our staff or other players.

If we detect breach of these terms, we may suspend your account temporarily or permanently, forfeit your balance, and report you to relevant authorities if warranted. Account suspension is at our sole discretion and does not require advance notice.

You may request account closure at any time by contacting our support team. Upon closure, any remaining balance will be withdrawn to your verified payment method within a standard processing window. Closed accounts may be reopened if you contact us and demonstrate that the reason for closure no longer applies.

Liability and dispute resolution at wortel

Wortel provides its service on an "as is" basis. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or malicious code. While we undertake standard security practices, we are not liable for loss of funds resulting from your own negligence, phishing attacks, or unauthorized access due to credential sharing.

If you believe a bet has been settled incorrectly or you have a dispute with wortel, contact our support team with details of the transaction and your concern. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate to our management team.

We aim to resolve all disputes fairly and in good faith. However, our decision on disputed bets or account issues is final once investigation is complete. We do not accept liability for third-party payment provider errors or delays, though we work with our partners to resolve issues when they occur.

Jurisdiction and legal notice

Our services are available only in jurisdictions where local law permits online gaming and sportsbook betting. We do not offer our services to users in regions where such activities are prohibited. Before opening an account, you must verify that access to wortel is legal in your location. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang should confirm local regulations apply to them.

These terms are governed by the laws of the jurisdiction in which wortel operates. Any dispute arising from these terms or your use of our platform shall be resolved under the legal framework of that jurisdiction, to the extent permitted by law.

Data protection on wortel

We collect and process your personal data (name, email, payment details, ID number, transaction history) to operate wortel, comply with anti-money laundering regulations, prevent fraud, and communicate with you about your account. Your data is stored securely using encryption and standard IT security practices. We do not share your data with third parties except where required by law or to process your payments.

For full details on how we use and protect your data, see our privacy policy. You have the right to request access to your data, correct inaccuracies, or request deletion, subject to regulatory retention requirements.

Related guides

Final terms and updates

We may update these terms at any time. Changes take effect when posted on this page. Continued use of wortel after an update constitutes acceptance of the new terms. If you do not agree with updated terms, you may close your account.

These terms, together with our privacy policy and any promotional terms, form the entire agreement between you and wortel regarding your use of our platform. No other terms, promises, or representations apply. If any part of these terms is found to be invalid or unenforceable, the remaining parts remain in effect.