wortelPrivacy Policy

This page describes what we collect when you use wortel and how we keep that data protected. We collect personal information only when necessary to operate our platform, process your payments, verify your identity, and comply with anti-money laundering regulations. Your privacy is important to us, and we handle your data with standard security practices.

When you open an account on wortel, register an email address, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, live-dealer tables, or other games, we collect and store that information. We explain below what we collect, how we use it, who may access it, and what rights you have regarding your data.

By using wortel, you consent to the collection and use of your personal data as described in this policy.

What we collect on wortel

We collect your personal data in several categories. When you register, we collect your email address, phone number, full legal name, date of birth, and national ID number. This information is used to verify your identity and prevent fraud.

When you make a deposit or withdrawal on wortel, we collect transaction details including the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account number), the amount, and the timestamp. We do not store your bank password or full card number; that information is held only by your bank or payment provider.

When you use wortel, we log your activity including bets placed, games played, balances, and timestamps. We also collect device information (operating system, browser, IP address) for security purposes. This helps us detect suspicious activity and protect your account.

Identity data: Name, date of birth, national ID, email, phone number
Transaction data: Deposits, withdrawals, payment method, amounts, dates
Betting data: Bets placed, games played, results, balances
Device data: IP address, browser type, operating system, device identifiers

How we use your data on wortel

We use your data to operate wortel and provide our services. Your identity data is used to verify you comply with age and jurisdiction requirements, and to comply with anti-money laundering and know-your-customer regulations. Your transaction data is used to process deposits and withdrawals, maintain account balance, and detect fraud or unusual activity.

We use your betting data to settle bets, credit winnings, and maintain your account history. We retain bet records for regulatory compliance and dispute resolution. We use device information to monitor for unauthorized access, detect money laundering patterns, and protect against fraud.

We may also use your contact information (email, phone) to notify you of account changes, security alerts, or important platform updates. We do not use your data to send marketing material unless you explicitly opt in.

Important: We never sell your personal data to third parties. Our data use is limited to platform operations, regulatory compliance, and fraud prevention.

Data processors and where we store your data

Our wortel servers and databases may be located outside your jurisdiction. When you use wortel, your data may be transferred to, stored in, and processed in countries other than where you reside. We apply standard encryption and security practices to protect your data during transfer and storage.

We work with third-party processors to handle payments and compliance. For example, when you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those e-wallet providers process your transaction and receive transaction data (not your password). When you withdraw to a bank account (online payment, e-wallet, mobile banking, local payment), your bank receives your withdrawal request and account details. These processors have their own privacy policies and are responsible for protecting their portion of your data.

We may also share limited data with regulatory authorities if required by law or if we detect illegal activity. We do not voluntarily share data with law enforcement; we only do so in response to a legal request.

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet handle payment processing and hold transaction records.
Compliance partners: Third-party compliance firms may verify your identity and check against sanctions lists.
Legal requests: We may disclose data if required by court order or law enforcement request.

Data retention and your right to deletion

We retain your personal data as long as your account is active. After you close your account, we retain certain data for regulatory compliance (typically 5-7 years for transaction records and identity verification documents). This retention is required by anti-money laundering laws and helps us respond to disputes or regulatory inquiries.

You have the right to request access to your data, ask us to correct inaccuracies, or request deletion of data we hold about you. However, deletion may not be possible if we are required to retain that data for regulatory or legal reasons. To exercise these rights, contact our support team with your request.

Security and encryption on wortel

We protect your data using encryption during login and payment entry. Your password is encrypted and stored securely; we do not store unencrypted passwords. Your account is protected by login authentication; suspicious login attempts are logged and reviewed.

However, no system is completely secure. While we undertake standard security practices, we cannot guarantee protection against all cyber threats. If you share your login credentials, fall victim to phishing, or fail to secure your device, unauthorized access may occur. You are responsible for keeping your password confidential and your device secure.

Cookies and tracking on wortel

Our wortel website and app use cookies and similar tracking technologies to remember your login session, preferences, and activity. These are necessary for the platform to function. We do not use cookies for advertising or third-party tracking.

You can control cookies through your browser settings. Disabling cookies may limit your ability to use wortel fully. We do not use third-party cookies or analytics that track you across websites.

Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will notify you by email or by posting a notice on wortel. Your continued use of the platform after an update constitutes acceptance of the new policy.

Contact us regarding your data

If you have questions about this privacy policy, how we handle your data, or wish to exercise your rights regarding your personal information, contact our support team. We are available in English and will respond to your inquiry within a reasonable timeframe. Your privacy concerns are important to us, and we will work to address them.

Your privacy on wortel

We at wortel collect personal data only when necessary to operate our platform, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and comply with regulations. We protect your data using encryption and standard security practices. We do not sell your data to third parties and only share it with payment processors and regulators when required.

You have rights regarding your data—you can request access, correction, or deletion, subject to regulatory retention requirements. If you have questions about how we handle your information, our support team is available to help in English.